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Frequently Asked Questions

 

What is the damage waiver fee?

The damage waiver fee protects you against incidental damage that occurs in the unit you rent. It includes up to $1,000 of damage that occurs unintentionally. It does not include damages that were intentional, or smoking in the room. The damage wavier is a one time cost of $45. 

Do you offer discounts to area attractions?

Yes, we have discount tickets available for many local attractions and shows.  They are available for purchase at the front desk, and our convenient location makes nearly all attractions accessible. 

Do any units have a Jacuzzi tub?

No, none of our units have Jacuzzi tubs.

Are cribs available?

We do have Pack ’n Plays available upon request on a first come first serve basis.

Are the pools heated?

Yes, all our pools are heated.

Do the rooms have a washer and dryer?

Our one-bedroom deluxe, our two-bedroom condos, and our three-bedroom condos, all have washer and dryers in the units. Our one-bedroom suites and our efficiencies do not.

What is the security deposit for?

We collect a $100 security deposit at check-in, either in cash or on a card. Cash will be given back on the day of checkout, as long as nothing is damaged in the room. We also release the credit card the day of checkout. Dependent on the bank, it can take up to 4-7 business days to be released.

How many parking passes per room?

Efficiencies, suites, and one-bedroom are allotted one parking pass. Two-bedrooms are allotted two parking passes. Three- and four-bedrooms are allotted three parking passes.

Do the units have a stocked mini-fridge?

No, our mini-fridges are not stocked.

What are the pool hours?

The pool is open 9 a.m. to 11 p.m. daily.

How do you rent chairs and umbrellas on the beach?

Chairs and umbrellas are rented through the City of Myrtle Beach: two chairs and an umbrella cost $35/day, but guests can receive a discount for multiple days. Supplies can be rented directly through the lifeguards.

Do you have handicap-accessible rooms?

No, we do not have handicap-accessible rooms.

What is stocked in the kitchen of a room/efficiency/suite/condo?

Efficiency rooms come with a mini-fridge, microwave, and a coffee pot.
Suites and condos come with a full kitchen, which includes full refrigerator, microwave, dishwasher, four-burner flat-top stove, as well as basic cookware and dinnerware.

Is there an iron and ironing board in the room?

Yes, all rooms come provided with an iron and ironing board.

What is the cancellation policy?

Our cancellation policy is as follows:

Advanced deposit is 100% refundable 14 days prior to arrival.
Advanced deposit is non-refundable within the 14 days of your arrival date. For guest convenience, within 14 days of arrival, guests can retain their advanced deposit toward different stay dates within one year of the original reservation.
Guests who do not arrive on their scheduled arrival date and do not inform the hotel of their wish to change their stay dates will forfeit the advanced deposit.

What newspapers does the resort provide, if any?

We have The Sun News, sold at a paper stand on-property.

Do you have hair dryers in the room?

Yes, all rooms come supplied with hair dryers.

Is breakfast provided? If so, at what times? What is the price?

Breakfast is included in some packages, but not all. If it is a part of your package, it will be for two free breakfasts per morning, and it does not matter how many people are in the room. We also have an on-site restaurant called Sandal’s Café that serves breakfast 7-11 a.m. daily; it’s a country-style buffet. Prices are $8.95 for adults, $5.95 for children 4-10 years old, and under 4 are free.

Are cots available for rooms?

We do not provide cots for the rooms. Most rooms come with Murphy beds and/or pull-out sofas for extra beds that may be needed.

Are movies available on-site?

Yes, all of our rooms come with a DVD player, and we have an on-site DVD rental kiosk called DVDNow. Guests can only rent one movie at a time, but as many as they want throughout their stay.

What TV channels are available in the room?

We offer basic cable in all the rooms, as well as free DVDs.

Do you offer a concierge on-site?

Yes, we do have a concierge on-site at our property. Our Guest Services staff at the front desk can  also help with any questions you may have. We also have a variety of discounted tickets, maps and coupons always available.

What amenities are offered to guests?

We have a lazy river, two Jacuzzis, two large pools and a kiddie pool. Guests of ours can also use the pool attractions at Compass Cove, our sister property two hotels south of us (walking distance), which has 22 water attractions. During the summer, we offer kids club, and a variety of poolside entertainment.

What are the restaurants at the resort? Do you have room service?

We do not have room service available. We do have the Sandals Café, which serves a buffet breakfast daily. During peak season, it is also open for lunch and dinner. Additionally, we have a Tiki Hut, which serves food and drinks and is open during peak season. (Hours do vary.)

Is Wi-Fi available?

Yes, we provide complimentary Wi-Fi.

Is there a shuttle available to local attractions?

No, we do not have a shuttle for our property.

Is there a shuttle to and from the airport?

No, we do not have a shuttle for our property.
 

How far away is the airport from the resort?

The airport is 1.5 miles from Paradise Resort (approx. a four-minute car ride).

May I bring my pet?

No, unfortunately, we are a pet-free hotel.

How do I edit my reservation?

Our reservations department is open from 7 a.m. to 11 p.m. and can help you with any changes you would like to make to your reservation. 

Do you accommodate late checkout?

We try to honor every request, but sometimes not all can be met. Late checkout options are dependent upon availability at the hotel.

Is it possible to check in early? May we use the facilities before check-in?

Yes, we do allow early check-in. If the room is available when the guests arrive, we have no problem giving them the keys early. If the room is not ready when they arrive, we will do an early check-in process, which allows guests to park the car and use all the amenities while they wait.

What time is check-in and checkout?

Check-in is anytime after 3 p.m. and checkout is anytime before 11 a.m.

What is the parking garage height clearance?

Our parking garage height clearance is 6 feet, 8 inches.

Does the resort provide parking (valet parking/free parking/across-the-street parking)?

Yes, we do provide free parking for our guests. We have a small parking garage with four levels, and additional overflow parking across the street. We do not provide valet parking.

s there a surcharge to use my credit card for payment?

No, guests do not incur a surcharge for using a credit card.

Do I need a credit card to check in?

No, we do not require a credit card for check-in. However, if you book online you will need a credit card.

What is included in the resort fee?

The resort fee includes free parking, the “Sun and Fun” rewards, business center usage, faxes and copies.

What taxes can I expect to pay?

All applicable federal, state, and local taxes apply.  The current rate is 12%.

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